Privacy Policy
This Privacy Policy describes how b2b.tcghobby.com (the “Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, create an account, or place an order.
Information We Collect
We collect information about you during the account registration and ordering process on our website.
What We Collect and Store
While you visit our site, we may collect and store the following information:
Products you view
We track products you have viewed so we can show recently viewed items and improve your browsing experience.
Location, IP address, and browser type
We collect this information to estimate taxes and shipping costs and to help protect our website from fraudulent activity.
Shipping address
We collect your shipping address so we can estimate shipping costs before an order is placed and deliver your order once it is processed.
Cookies
We use cookies to keep track of your cart contents while you browse our website and to maintain login sessions.
You may disable cookies through your browser settings, though doing so may affect certain website features.
Information Provided During Orders or Account Registration
When you create an account or place an order, we may collect information including:
- Name
- Company name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details and purchase history
- Payment information when applicable
We use this information to:
- Process and fulfill orders
- Send order confirmations and invoices
- Communicate regarding your account or orders
- Provide customer support
- Prevent fraud and maintain website security
- Comply with legal and accounting obligations
If you create an account, we store your contact and address information to make future orders easier.
Data Retention
We store personal information only as long as necessary for the purposes described above.
For accounting and tax compliance, order information may be retained for several years as required by applicable laws. This information may include your name, email address, billing address, and shipping address.
Who on Our Team Has Access
Members of our team may access the information you provide in order to operate our business and fulfill orders.
For example, authorized staff members may access:
Order information
- Products purchased
- Order date
- Shipping destination
Customer information
- Name
- Email address
- Billing and shipping address
Our team uses this information to process orders, manage accounts, and provide customer support.
What We Share With Others
We may share information with trusted service providers that assist in operating our website and fulfilling orders. These services may include:
- Payment processing providers
- Shipping and logistics companies
- Website analytics providers
- Marketing and communication services
These third parties receive only the information necessary to perform their services.
Payments
We accept payments through bank transfer and PayPal.
If you choose to pay via bank transfer, payment instructions will be provided after your order is confirmed. No sensitive banking credentials are stored on our website.
If you choose PayPal, some of your information will be transmitted to PayPal in order to process the payment. This may include information required to complete the transaction, such as the order total and billing information. Please refer to the PayPal Privacy Policy for further details: https://www.paypal.com/privacy.
For certain wholesale orders, payment may also be completed through an invoice issued by our team after order review.
Security
We take reasonable measures to protect the personal information collected through our website.
Our platform uses industry-standard security technologies, including Secure Sockets Layer (SSL) encryption, to protect sensitive information transmitted online.
Access to personal information is limited to authorized personnel who require such information to perform their duties, such as processing orders, providing customer support, or maintaining website operations.
While we take appropriate security precautions, no method of transmission over the Internet can be guaranteed to be completely secure.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
To exercise these rights, please contact us using the contact information below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
TCG Hobby Co., Ltd.
Email: [email protected]