Wholesale Order, Cancellation, & Return Policy
This policies applies to all purchases made through b2b.tcghobby.com (the “Site”) and is intended for business customers purchasing products for resale or commercial purposes.
Order Cancellation & Modifications
Order Cancellation
Due to the speed of our fulfillment process and the nature of wholesale inventory allocation, orders cannot be canceled once they have been confirmed and processed for shipment.
For non-pre-order items, customers may request a cancellation within 48 hours of order placement, provided that:
- The order has not yet been processed or prepared for shipment.
- The items are not pre-order products or allocated inventory.
- The request is submitted via email to [email protected].
Pre-Order Policy
- Finality: All pre-order products are final. Once an order containing pre-order items is placed, inventory is immediately allocated to your account and cannot be canceled or modified.
- Distributor Allocations: In rare instances, distributors may reduce or cancel our incoming allocations due to high demand or production issues. If your order cannot be fulfilled due to external distributor actions, we will notify you immediately and provide the choice of a full refund to your original payment method or store credit for the value of the affected items.
Order Modifications
If you wish to modify an order (e.g., shipping details or quantities), please contact us within 24 hours of placement. Modifications are only possible if the order has not yet entered the fulfillment process and inventory has not yet been allocated.
Returns and Exchanges
All sales are final unless the item received is incorrect, damaged, or missing from the shipment. Returns or exchanges will only be considered in the following cases:
- Incorrect item shipped.
- Product damaged during transit.
- Missing items from the shipment.
Return Request Requirements
To submit a return request, please email [email protected] and include:
- Order number.
- Detailed description of the issue.
- Clear photos of the product and packaging.
- An unboxing video showing the issue (recommended for verification).
- Note: Requests must be submitted within 5 days of delivery. Failure to provide sufficient documentation may result in the return request being declined.
Condition of Returned Items
If a return is approved, items must meet the following conditions:
- Products must be unused and in original, sealed packaging.
- Items must be returned in the same condition as received.
- Original packaging must be intact.
- Returns that do not meet these requirements may be rejected.
Return Shipping
Unless the return is due to an error on our part, the buyer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe return delivery.
Refund Processing
If a cancellation or return is approved, refunds will be processed to the original payment method. Please allow 7–10 business days for processing.
Note: Exchange rate differences or payment processor fees may affect the final refunded amount.
Bank Transfer: Refunds will be issued via bank transfer to the original payer. Any applicable bank transfer fees or transaction charges will be deducted from the refund amount.
PayPal: Refunds will be returned to the original PayPal account. Transaction fees charged by PayPal may be deducted from the refunded amount.
Non-Returnable Products
The following items are not eligible for return or refund unless an incorrect item was shipped:
- Opened booster boxes
- Single trading cards
- Opened sealed products
- Clearance or promotional items
- Pre-order products
All products are inspected before shipment. We maintain packing records, including photographs and shipping documentation, to protect both parties.
Contact Information
If you have questions regarding this policy, please contact us at:
TCG Hobby Co., Ltd.
Email: [email protected]